Solarex Ltd (“Solarex”, “we”, “us”, “our”) is an Engineering, Procurement and Project Management Contractor specialising in solar and energy storage solutions for Commercial and Industrial properties in Mauritius. We are the data controller responsible for the personal data described in this notice.
Registered office: 19 F/7, La Tour Koenig, Industrial Park, Pointe Aux Sables, 11109, Mauritius.
We only collect what we need to respond to your enquiry and prepare a solar proposal. Depending on how you interact with us, this may include:
| Category | Examples |
|---|---|
| Contact details | Your full name, phone or WhatsApp number, and email address. |
| Property & energy details | Property type (residential, commercial or industrial) and your monthly electricity bill. |
| Calculator inputs | Information you enter into our solar calculator — monthly bill, number of air conditioners, electric-vehicle ownership, property type and financing preference. |
| Message content | Anything you choose to tell us in the contact form, the assistant chat, by email or on WhatsApp. |
| Technical data | Basic information your browser sends automatically, such as approximate location, device and browser type, and pages visited. |
We do not ask you to provide sensitive personal data (such as health, religion or political opinions), and we ask that you do not send it to us.
We use your personal data to:
The solar calculator produces an approximate estimate based on the figures you enter. It does not store a profile about you or make any binding decision — a real proposal always involves a member of our team.
Under the Data Protection Act 2017, we rely on the following lawful bases:
Our website includes a chat assistant that helps guide your enquiry and point you to the right information. When you use it:
The assistant is there to help you find information and start a conversation. It does not make any decision about your project on its own — pricing, eligibility and installation are always confirmed by our team.
We do not sell your personal data. We share it only where necessary, with:
Anyone who processes data on our behalf is required to protect it and use it only for the purposes we specify.
Some of the technology providers we use (for hosting, email and messaging) may store or process data on servers outside Mauritius. Where this happens, we take reasonable steps to ensure your data continues to receive an adequate level of protection, consistent with the requirements of the Data Protection Act 2017.
We keep your personal data only for as long as we need it for the purposes set out above:
We take appropriate technical and organisational measures to keep your data safe, including encrypted connections (HTTPS) across our website, restricted access to enquiry records, and trusted service providers. While no system can be guaranteed completely secure, we work to protect your information against loss, misuse and unauthorised access.
Under the Data Protection Act 2017, you have the right to:
To exercise any of these rights, contact us using the details below. We will respond as soon as we reasonably can. If you are not satisfied with our response, you may lodge a complaint with the Data Protection Office of Mauritius (dataprotection.govmu.org).
Our website may use a small number of cookies or similar technologies to remember your language preference (English or French) and to help the site function correctly. You can control or delete cookies through your browser settings at any time. If we add analytics or marketing cookies in future, we will update this notice and, where required, ask for your consent.
Our website and services are intended for businesses and adults. We do not knowingly collect personal data from children. If you believe a child has provided us with personal data, please contact us and we will delete it.
We may update this notice from time to time to reflect changes in our services or the law. When we do, we will revise the “last updated” date at the top of the page. We encourage you to review it occasionally.
If you have any questions about this notice, or you would like to exercise your rights, please get in touch:
Solarex Ltd
19 F/7, La Tour Koenig, Industrial Park, Pointe Aux Sables, 11109, Mauritius
Phone: +230 2350250
Email: info@solarex.mu