Privacy Notice

01 Who we are

Le Douyé Ltée (“Solarex”, “we”, “us”, “our”) is a company registered in Mauritius under business registration number (BRN) C08078883, which trades under the name Solarex. We are an Engineering, Procurement and Project Management Contractor specialising in solar and energy storage solutions for Commercial and Industrial properties in Mauritius, and the data controller responsible for the personal data described in this notice.

Registered office: 19 F/7, La Tour Koenig, Industrial Park, Pointe Aux Sables, 11109, Mauritius.

02 What personal data we collect

We only collect what we need to respond to your enquiry and prepare a solar proposal. Depending on how you interact with us, this may include:

We do not ask you to provide sensitive personal data (such as health, religion or political opinions), and we ask that you do not send it to us.

03 Why we collect it

We use your personal data to:

• Respond to your enquiry and answer your questions;
• Prepare a preliminary system size, cost estimate or formal quotation;
• Arrange and carry out site visits, consultations and installations;
• Communicate with you about your project, including by phone, email or WhatsApp;
• Improve our website, services and customer experience;
• With your consent, measure how our Facebook and Instagram advertising performs and show our ads to people who have visited our website;
• Keep records and meet our legal and regulatory obligations.

The solar calculator produces an approximate estimate based on the figures you enter. Using it is anonymous: nothing that identifies you reaches us until you choose to send your details, and the anonymous count we keep of how it is used is described in section 13. It makes no binding decision; a real proposal always involves a member of our team.

04 Our lawful basis for processing

Under the Data Protection Act 2017, we rely on the following lawful bases:

• Your consent: when you submit a form, use the calculator or message us, you consent to us using those details to respond. Marketing cookies (section 13) are also used only with your consent. You can withdraw consent at any time.
• Steps towards a contract: where you ask us to prepare a quote or plan an installation for you.
• Legitimate interests: to run and improve our business and website, in a way that does not override your rights.
• Legal obligation: where we must keep certain records by law.

05 The Solarex assistant (“Sora”)

Our website includes a chat assistant that helps guide your enquiry and point you to the right information. When you use it:

• The messages you type may be processed to understand your request and give a relevant response;
• If your enquiry needs a human, the details you share may be passed to our team so we can follow up;
• Please avoid entering sensitive personal or financial information into the chat.

The assistant is there to help you find information and start a conversation. It does not make any decision about your project on its own; pricing, eligibility and installation are always confirmed by our team.

06 Who we share your data with

We do not sell your personal data. We share it only where necessary, with:

• Service providers who help us run the website and communicate with you, for example our website hosting provider, email delivery provider and the messaging platforms we use;
• Meta Platforms, which runs Facebook and Instagram (only if you accept marketing cookies), to measure our advertising and show our ads to people who have visited our website;
• Financing partners (such as the banks named on our calculator) only where you ask us to help arrange a green loan and you agree to the introduction;
• MCB, if you came to us through the bank: a named MCB employee can see your name, email address, phone number and address, the date we received your enquiry, where it stands with us and the date of any site visit. They never see your message, our notes or your quotation;
• The partner whose code you give us, if you give one: we tell them that your enquiry has arrived, using only your first name and the initial of your surname. They never receive your contact details, your address, your estimate or your message;
• Professional advisers and authorities where we are required to by law.

Anyone who processes data on our behalf is required to protect it and use it only for the purposes we specify.

07 International transfers

Some of the technology providers we use (for hosting, email and messaging) may store or process data on servers outside Mauritius, and so does Meta Platforms, in the United States and elsewhere, if you accept marketing cookies. Where this happens, we take reasonable steps to ensure your data continues to receive an adequate level of protection, consistent with the requirements of the Data Protection Act 2017.

08 Where your enquiry is stored and who can see it

When you send us an enquiry, through the contact form or the solar calculator, we keep a record of it in our own customer system, so that our team can follow it up properly instead of losing it in an inbox. That record holds:

• Your name, email address, phone number and the address or area of the property;
• What you entered in the calculator (bill, equipment, building and roof type, financing preference) and the estimate it produced;
• Your message, any site-visit date and time you asked for, and the language you were reading the site in;
• Notes our team adds while following up, and any quotation we prepare or send you.

If you contact us by phone, at an event or in person, a member of our team may enter the same details into that system on your behalf, so that we can follow your enquiry up. It holds only what you told us.

The system runs on Cloudflare infrastructure, in a database hosted in Western Europe, and is reachable only through a private staff area of this website. Only named members of the Solarex team can open it, and a named MCB employee can see the short list section 06 describes, each signing in with a one-time code sent to their work email address; we store no passwords. Your enquiry is not used for advertising, is not sold, and is not shared beyond what section 06 describes.

You can ask us at any time for a copy of your record, for a correction, or for it to be deleted (see “Your rights” below and the contact details at the end of this notice). When we delete a customer record, we delete everything attached to it: the enquiries, the notes, the activity history and the quotations.

09 If you apply to our Partner Programme

When you apply to become a partner, on the form on our Partner Programme page or with a member of our team, we keep a record of your application in the same customer system, so that we can check who you are and, if you are approved, credit and pay your commission. That record holds:

• Your name, mobile number, email address, home or work address and region and, if you give them, your business name and BRN, plus anything you choose to tell us;
• Your date of birth and your NIC or passport number (the programme is open only to people aged 18 or over, and we pay commission only to a person we have identified);
• Whether and when a member of our team checked your ID card, and who did;
• Your partner code, the commission agreed with you, how you want to be paid (your bank account, the name for a cheque or your Juice number), the customers credited to you, and the commission we have recorded, paid or cancelled, with the tax deducted at source (TDS) from each payment.

We check your ID by looking at the card itself, in person or as a photo you send us. After you apply, we ask you to email a photo of both sides of your ID card (or the photo page of your passport) and a proof of address to partners@solarex.mu. We never ask you to upload these documents to this website and we do not keep a copy of them in our customer system; the photos and documents you send us, by email or on WhatsApp, are used only to check who you are and where you live, and are deleted afterwards. Your date of birth, your ID number and your payment details are visible only to our team inside that system, and are never included in the emails it sends.

While your application is open, and while you are a partner, we may email you news about the programme from partners@solarex.mu, and our team may contact you by phone or on WhatsApp about your application, your code or your commission. If you would rather not receive the programme's news, reply to any of these emails or tell us, and we will stop sending it to you.

If we do not approve your application, we erase your date of birth, your ID number and any payment details straight away; we keep your name and phone number so that a second application from the same number can be recognised. If you become a partner, we keep your record while you remain one, and afterwards for as long as we need to account for the commission we paid you, including any period Mauritian law requires. The rights described under “Your rights” below apply to this record as to any other.

10 How long we keep your data

We keep your personal data only for as long as we need it for the purposes set out above:

• Active enquiries and projects: for the duration of our discussions and any resulting work;
• Completed or inactive enquiries: up to 24 months after our last contact with you, in case you come back to us, after which we delete or anonymise the record;
• Records we must keep by law: for the period required by Mauritian law.

11 How we protect your data

We take appropriate technical and organisational measures to keep your data safe, including encrypted connections (HTTPS) across our website, restricted access to enquiry records, and trusted service providers. While no system can be guaranteed completely secure, we work to protect your information against loss, misuse and unauthorised access.

12 Your rights

Under the Data Protection Act 2017, you have the right to:

• Be informed about how your data is used (this notice);
• Access the personal data we hold about you;
• Have inaccurate or incomplete data corrected;
• Ask us to erase your data, where there is no legal reason to keep it;
• Object to or restrict certain processing;
• Withdraw consent at any time, where we rely on it.

To exercise any of these rights, contact us using the details below. We will respond as soon as we reasonably can. If you are not satisfied with our response, you may lodge a complaint with the Data Protection Office of Mauritius (dataprotection.govmu.org).

13 Cookies and similar technologies

Our website uses a small number of cookies or similar technologies to remember your language preference (English or French) and your cookie choice, and to help the site function correctly. These are needed for the site to work and are always on.

With your consent, it also uses the Meta Pixel. It sets marketing cookies (such as _fbp) and tells Meta which pages you visit and whether you send us an enquiry, along with technical details such as your IP address and browser type, so that we can measure our Facebook and Instagram advertising and show our ads to people who have visited us. Nothing from Meta loads, and no marketing cookie is set, until you choose “Accept”. You can change your choice at any time with “Cookie settings” at the bottom of every page, and you can also control or delete cookies through your browser settings.

We also keep an anonymous count of the choices made on the cookie bar: how many visitors see it, accept, decline or later change their mind, by day, page, language, type of device (phone, tablet or computer) and the kind of site the visit came from, such as Facebook or Google. It records nothing that could identify you, sets no cookie, and is deleted after 400 days. When you send us an enquiry after accepting, we also note on it that it was reported to Meta.

We also count, anonymously, how the solar calculator is used: how many visitors start it, how far they get through its questions, how many see an estimate and how many then send us an enquiry, by day, language, type of device and the kind of site the visit came from. Of the estimate itself we note only the system size and whether you chose cash or a loan; your bill and your other answers are not sent. This count does not depend on your cookie choice, because it records nothing that could identify you: no name, no IP address and no device identifier. So that you are not counted twice, your browser remembers which steps it has already reported until you close the tab. The count is deleted after 400 days.

14 Children

Our website and services are intended for businesses and adults. We do not knowingly collect personal data from children. If you believe a child has provided us with personal data, please contact us and we will delete it.

15 Changes to this notice

We may update this notice from time to time to reflect changes in our services or the law. When we do, we will revise the “last updated” date at the top of the page. We encourage you to review it occasionally.

16 How to contact us

If you have any questions about this notice, or you would like to exercise your rights, please get in touch: